Scandia Shipping/Return Policy

At SaunaNera, we aim to ensure that every part of your shopping experience with us, from browsing to purchase and beyond, is as seamless and satisfying as possible. In partnership with Scandia Manufacturing, we're committed to your satisfaction with every product you purchase from us. Below, you'll find detailed policies regarding returns and shipping for Scandia Manufacturing products sold through SaunaNera.

Shipping Policy

  • Continental United States: Additional fees may apply for items shipped outside the Continental United States.
  • Restocking Fee: All items returned will incur a 20% restocking fee, with no exceptions.
  • Return Window: Most items may be returned within 14 days of receipt for a refund or exchange, minus shipping and handling costs. This includes all costs incurred by SaunaNera for items promoted with free shipping.
  • Customer's Expense: Items must be returned at the customer's expense, in new condition, in the original box with the manufacturer's packaging and information.
  • Non-Returnable Items: Items not eligible for return include any equipment previously installed, buckets and ladles, back and head rests, aromatherapy oils, towels, room kits (both modular and pre-cut), steam cabinets, doors, and all customized items.

Defective Items

  • Manufacturer's Warranty: Most products come with a manufacturer's warranty, as noted on their packaging or documentation. Scandia Manufacturing does not provide any warranty beyond the manufacturer's warranty.
  • Reporting Defects: If you discover a product defect, please contact our Customer Service Department at Defects, if any, are covered under the terms of the manufacturer's warranty. Refer to the warranty information and other supporting documentation that came with your product.


  • Carrier Deliveries: If you refuse delivery from UPS, USPS, FedEx, or RPS for any reason other than damaged merchandise or a shipping error by Scandia Manufacturing, the order will be subject to a 15% restocking fee plus any applicable shipping charges.
  • Commercial Freight Deliveries: Refusing an item delivered by a commercial freight company, for reasons other than damaged merchandise or a shipping error, will incur a 25% restocking fee plus any applicable shipping charges.


  • Custom Orders: Orders for pre-cut sauna kits, modular sauna rooms, steam rooms, commercial and residential steam room equipment, gas sauna heaters, doors, and all custom-made items can only be cancelled within 24 hours of order placement and are not eligible for return.

Returning Items

  • Return Merchandise Authorization (RMA): An RMA number is required for all returns. Contact our Customer Service Department to obtain an RMA.

Liability and Shipping Charges

  • Liability: Liability extends only to the amount of the invoice. SaunaNera is not responsible for delayed shipments due to the shipping company.
  • Non-Refundable: Shipping charges are non-refundable.

Contact Information

For any questions or further assistance regarding our return and shipping policy for Scandia Manufacturing products, please contact our Customer Service Department at We're here to help ensure that your experience with SaunaNera is nothing short of excellent.