Dundalk LeisureCraft Return/Order Change Policy

At SaunaNera, we take pride in offering the premium Canadian Timber Collection by Dundalk LeisureCraft. Our goal is to ensure that your shopping experience is as seamless and satisfying as possible. To this end, we have established clear policies for order cancellations, changes, and returns specifically for the Canadian Timber Collection. Please review these policies carefully to understand how we can support you throughout your purchase process.

Order Cancellation Policy

  • Canadian Timber Collection: For orders from the Canadian Timber Collection, you have a 24-hour window from the time of order placement to cancel with a $65.00 cancellation fee.

Order Change Policy

  • Canadian Timber Collection: For the Canadian Timber Collection orders, you have 24 hours from order placement to make changes with a $65.00 fee. Changes are not allowed after this period.

Return Policy

  • No Returns: Returns are not accepted for products from the Canadian Timber Collection. This policy is in place due to the significant costs and logistical challenges associated with returning products across the border.
  • Exceptional Circumstances: In rare cases where a return is necessary:
    • A 20% restocking fee will apply.
    • You will be responsible for all shipping costs to the factory.
    • The product must be returned in its original packaging and condition.
    • Upon return, Dundalk LeisureCraft will inspect the product and will have the final decision on the condition of the product and we will refund the amount approved.

Change of Ship to Address

If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge. However, if the customer changes the ship to address after their order leaves the factory there will be a $250 charge for this service.

Need Help or Have Questions?

We understand that you may have questions or need further clarification on our policies. SaunaNera is here to help! Please feel free to contact us at returns@saunanera.com for any assistance or inquiries regarding your purchase from the Canadian Timber Collection.

Thank you for choosing SaunaNera for your wellness needs. We are committed to providing you with quality products and exceptional customer service.